If you still have a Sears nearby I’d take it there. Ace, and especially Lowe’s may be a little harder to make the exchange at, though I can’t speak from experience. Twenty years ago I regularly exchanged Craftsman hand tools at Sears, and my last experience almost fifteen years ago was excellent. I returned an older round head raised panel ratchet, a punch, and a few other tools. The cashier told me to find their replacements, and decided that a new polished ratchet and a set of punches (as they didn’t have the single one I needed) were fair replacements. I knew I was getting over at the time but haven’t gone back for an exchange since.